Cancellation Policy

If you want to cancel your order, contact info@ramacreations.com as soon as possible with your order number.

Ready-made products

You can cancel before the order is handed to the courier and receive a full refund. After dispatch, our Return Policy applies.

Custom orders

You can cancel for a full refund before any agreed design or production work begins.

Once work starts, cancellation may not be possible. If we agree to cancel, we may deduct the cost of completed work and dedicated materials that cannot be reused, provided the basis for these charges was explained and accepted before work began. We will explain any deduction and refund the remaining balance.

Order changes

You can request changes before work starts. After that, changes depend on the production stage and may require extra cost or time, subject to your approval.

Cancellation by us

If we cancel because we cannot fulfil your order, we refund the amount paid for products or services we will not provide, without a cancellation fee.

This policy does not affect your legal rights if we fail to fulfil the order as agreed.

For questions or custom requests:

Contact us: info@ramacreations.com 

WhatsApp/phone: +971528295049